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Merch shop

Raw Kutzz Radio
Terms of Sale

Version 1
7 October 2026

Version history

Questions: Support@RawKutzzRadio.co.uk.

Who we are

Items in the shop are sold by Raw Kutzz Radio (“we”). You can contact us at Support@RawKutzzRadio.co.uk.

Prices and payment

All prices are in pounds sterling (£) and are shown before postage, which is added at checkout. Payment is taken when you place your order, by debit card, credit card, Google Pay, Apple Pay or PayPal. Payments are processed by Stripe or PayPal: we never see or store your card details. Card payments are verified with your bank (3-D Secure), so you may be asked to approve the payment in your banking app. Your order is only confirmed once your payment has been successfully taken, and we then email you a receipt. (Free tickets are confirmed straight away, with no payment.)

Delivery

This applies to posted merch. We post worldwide to the countries offered at checkout. You choose your country at checkout and the postage is calculated from where the parcel is going and how much it weighs; you see the total before you pay. We aim to post orders within a few working days; delivery times then depend on the postal service and are longer for international orders (often one to three weeks, sometimes more). We will email you when your order has been posted.

International orders: orders delivered outside the UK may be subject to import duties, VAT, taxes or customs handling fees charged by the destination country or the carrier. These are not included in our prices or postage, we do not control them, and you are responsible for paying them. If a parcel is refused or not collected and returned to us, the postage and any return charges are not refunded.

Event tickets

Tickets are delivered electronically: straight after payment you will see them on screen and we email you a link and the ticket codes. Each ticket has its own barcode and admits one person, once — when a ticket has been scanned at the door it cannot be used again, so please do not share photos of your ticket. Please bring your ticket on your phone or printed out.

Tickets for an event on a particular date are exempt from the 14-day right to cancel described below, so we cannot normally refund a ticket just because you change your mind. If an event is cancelled we will refund your ticket price; if it is rescheduled your ticket stays valid for the new date, or you can ask us for a refund. Tickets may not be resold for more than their face value.

Free tickets. Some events have free tickets. A free ticket works like any other: it has its own barcode and admits one person, once. We limit how many free tickets one email address can take for an event, and we may cancel free tickets that have been obtained by misuse.

Sending a ticket to someone else. You can send a ticket to another person from your order page. This gives the ticket a new barcode and cancels the old one: the old barcode, and any printout, screenshot or phone wallet pass of it, stops working, and this cannot be undone. Please check you have entered the right person’s email address, because whoever holds the new barcode is the person admitted and we cannot recover a ticket sent to the wrong person. A ticket can be passed on up to five times, and not once the event has started.

Phone wallets and your ticket link. Adding a ticket to Apple Wallet or Google Wallet is optional. Anyone who has your private ticket or order link can see and use your tickets, so please keep your emails and links private.

Your right to change your mind (merch)

If you are buying as a consumer, you have the right to cancel your order for any reason within 14 days after you receive the goods. To cancel, tell us clearly (for example by email) within that time, and return the items to us within a further 14 days. Goods should be returned unused and in their original condition and packaging; you pay the cost of returning them unless they are faulty or not as described. For orders outside the UK the cost of returning the goods can be considerable, so please check before you send anything back. We will refund the price you paid (and standard postage) within 14 days of receiving the goods back, to the payment method you used.

Faulty or wrong items

If an item arrives faulty, damaged or not as described, please email us straight away with your order number and a photo. Your legal rights under the Consumer Rights Act 2015 are not affected by these terms — we will repair, replace or refund as the law requires.

Stock

All items are subject to availability. If an item sells out while you are checking out, your payment will not be taken, or will be refunded in full.

Your information

We use the details you give at checkout only to take payment, deliver your order and contact you about it. See our privacy policy.